Privacy Policy

We may collect the following information when you use our website, register for courses, or communicate with us through any channel:

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  Full Name — To personalize your experience and identify your account.
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  Phone Number — For direct communication, course support, and WhatsApp updates.
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  Email Address — For enrollment confirmations, course updates, and important notices.
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  Course Preferences & Interests — To recommend the most suitable programs for your learning goals.
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  Form Submissions & Messages — Any information you voluntarily submit through our contact forms or inquiry channels.

Your information is used strictly to deliver and improve our services. Here's exactly how we use it:

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  Course Support & Details — To provide you with accurate information about our programs, schedules, and materials.
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  Enrollment Processing — To complete your registration and grant access to enrolled courses and materials.
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  Service Improvement — To analyze usage patterns and enhance our platform, content, and user experience continuously.
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  Updates & Offers — To send you important notifications, course updates, and occasionally relevant offers about our programs.

We take the security of your personal information very seriously. We implement comprehensive measures to keep your data safe from unauthorized access, misuse, or disclosure:

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  We use industry-standard security protocols including encryption, secure servers, and access controls to protect all stored personal information.
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  Access to your personal data is restricted to authorized personnel only who require it to provide our services. All staff are trained in data privacy best practices.
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  We regularly review and update our security measures to respond to emerging threats and vulnerabilities, ensuring ongoing protection of your data.

By providing your contact details when registering or submitting a form, you agree to receive communications from MAMORA EDU SERVICES LLP through the following channels:

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  Phone Calls — For course guidance, enrollment support, and follow-up assistance from our team.
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  WhatsApp Messages — For quick updates, course reminders, and instant support responses.
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  Email Communications — For enrollment confirmations, course materials, newsletters, and important announcements.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our platform:

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  Essential Cookies — Required for core website functionality, such as maintaining your login session and remembering preferences.
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  Analytics Cookies — Help us understand website traffic, page performance, and user behavior to improve our content and services.
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  Preference Cookies — Remember your settings and choices (such as dark/light mode) to provide a consistent experience across visits.

To provide our services effectively, we may utilize trusted third-party tools and service providers. Here's how we handle this:

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  We may use trusted third-party tools such as payment gateways (for secure transactions), analytics platforms (to understand website performance), and communication tools.
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  These third-party services have their own independent privacy policies and data handling practices. We encourage you to review their policies before using their services.
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  MAMORA is not responsible for the privacy practices of any third-party services. We only partner with reputable providers who maintain high data security standards.

MAMORA's services are designed to benefit students of all ages, including younger learners. We handle children's data with special care and responsibility:

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  Our services may be used by students under parental guidance. We strongly encourage parents and guardians to actively monitor and supervise their child's use of our platform.
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  We do not knowingly collect sensitive personal data from children without explicit parental or guardian consent. All student registrations under 18 should be completed by a parent or guardian.
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  If you believe your child has provided personal information to us without your consent, please contact us immediately at mamoraedu@gmail.com and we will promptly address the situation.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons:

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  Any changes to this Privacy Policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.
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  For significant changes that materially affect your rights, we will notify you via email or a prominent notice on our website, where reasonably practicable.
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  Continued use of our services after any changes have been posted constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please don't hesitate to reach out to us directly.

Our fee structure is designed to be straightforward and transparent. Here's what you need to know about course fees:

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  All course fees must be paid in full before any access to course materials, live sessions, or program resources is granted.
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  Once your payment is successfully completed and verified, access to all enrolled course materials will be provided promptly as per the program schedule.

Please understand our refund position before making any purchase. We encourage you to review all course details before enrolling:

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  All purchases are strictly non-refundable. Once a payment is made and confirmed, it cannot be reversed or refunded under standard circumstances.
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  Once you gain access to course content, resources, or live sessions, we do not offer refunds under any general circumstances, regardless of course completion status.

While our standard policy is non-refundable, we recognize that exceptional circumstances can arise. In rare cases, refunds may be considered only under the following conditions:

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  Duplicate Payment: If a technical error has resulted in your account being charged twice for the same course or program.
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  Technical Access Issue (Our Side): If a verified technical problem on our end prevents you from accessing course content after successful payment — and cannot be resolved within a reasonable timeframe.

Timing is critical for any refund request. Please ensure you submit your request within the specified window:

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  Any eligible refund request must be submitted within 3 days (72 hours) of the original payment date. This deadline is strictly enforced.
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  Requests submitted after the 3-day window has passed will generally not be considered, regardless of the circumstances surrounding the request.

If you believe you qualify for a refund under our exceptional circumstances policy, please submit a complete request with all of the following information:

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  Full Name — As registered on your MAMORA account.
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  Registered Phone Number / Email Address — Used during enrollment to identify your account.
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  Payment Details — Transaction ID, payment date, amount paid, and payment method used.
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  Reason for Request — A clear and detailed explanation of why you are requesting a refund, with supporting evidence if available.