This Refund & Cancellation Policy explains the circumstances under which cancellations, refunds or payment-related resolutions may be available for products and services purchased from MAMORA EDU SERVICES.
This policy should be read together with our Terms & Conditions.
Mamora offers digital products such as:
Refund eligibility may depend on whether access or delivery has already been provided.
If an order has not yet been successfully paid for, the customer may simply discontinue the checkout process without completing the purchase.
No cancellation is required for incomplete payment.
Once payment has been successfully completed, cancellation and refund eligibility will depend on the nature of the product, whether digital access has been provided or used, and the circumstances of the request.
Customers should contact Mamora as soon as possible if they believe they have made an incorrect purchase.
A refund may be considered in circumstances such as:
Refund requests are subject to verification and approval is not guaranteed.
A refund may not be available where:
All decisions are subject to applicable law.
If you are experiencing access difficulties, please contact support first so Mamora can investigate and attempt to resolve the issue before a refund request is evaluated.
STEP 1
Confirm successful payment
STEP 2
Check purchase confirmation
STEP 3
Check email / designated access channel
STEP 4
Contact Mamora support
STEP 5
Allow team to investigate and resolve
STEP 6
Request refund if issue cannot reasonably be resolved and qualifies
If a duplicate payment is reported, Mamora will review the transaction details and provide an appropriate resolution based on verification, internal process, and applicable law.
For your security, never share:
STEP 1
STEP 2
STEP 3
STEP 4
Never share passwords, OTPs, CVV, or full card details.
If approved, refund is normally processed through applicable payment method/provider and subject to provider procedures.
Processing Window
Once a refund is approved, Mamora Edu Services LLP will process the refund within 7–10 business days.
Payments may be processed through a third-party payment gateway.
Payment Gateway Name
Razorpay
Payment provider terms may apply.
In some cases, payments may fail, reverse, or be auto-refunded by the payment system. If your payment status is unclear, please contact Mamora for clarification and support.
Promotional offers and discounts may have specific conditions, which will be displayed with the relevant offer or product.
Mamora may consider exceptional circumstances on a case-by-case basis where fairness and context require additional review.
Any outcome will be determined consistently with applicable law and Mamora’s policy process.
This policy does not limit any rights or protections that cannot legally be excluded under applicable law.
MAMORA EDU SERVICES may update this policy from time to time, and the revised Last Updated date will be published on this page.
If you need support regarding your purchase, payment status, or access issue, please contact Mamora with complete details so the team can assist you promptly.
Organization
MAMORA EDU SERVICES
[OFFICIAL EMAIL]
Phone
[OFFICIAL PHONE NUMBER]
[OFFICIAL WHATSAPP LINK]
Address
[OFFICIAL BUSINESS ADDRESS]
Our team is available to help you understand your purchase and resolve genuine payment or access issues.